View the answers to frequently asked questions by our customers below.
What is the delivery time?
The delivery time is only 3-5 working days. There is no delivery on Sundays. The delivery time of customized products is discussed with the customer. If this is not possible for us due to the high order volume, we will contact you as soon as possible.
What are the shipping costs?
The shipping costs in the Netherlands are free for orders over 50,-. For orders under 50 euros we charge 5 shipping costs for packages. Does your package fit through the letterbox Then we charge 3.50 shipping costs. For shipping to Belgium you pay 8.50 (5 for small packages) in shipping costs. On the pagegina shipment you will find more detailed information about shipping.
Can I return my product?
You have 14 days to change your mind after receiving the product. Within these 14 days you can place the order without any reasonreturn. We will refund the amount received to your account if the product is not damaged. The costs of the return are for the customer. Customized or personalized products cannot be returned unless we have delivered you an incorrect order.
Can I also pass on my own size?
If you have a specific size in mind, please contact us and we will get to work for you. You will first receive a quote with what the costs will be.
How can I return my products?
- Send an email firstname.lastname@example.org and state your order number and the product name and the reason for return.
- Return the product to us undamaged within 14 days. The return address is: Moermanskweg 2, Unit 11C, 9723 HM Groningen
How do I confirm my Skyline?
Every skyline has a practical andeasy to install hanging system or pedestal for the smaller sizes. The larger sizes come with two strong magnets that go into the wall with screws and here you can hang the skyline with the steel suspension system, so that the skyline seems to skyline into the wall. We have ashort instruction video made so that you know exactly how to attach the skyline .
How can I become a reseller?
Who doesn't dare, who doesn't win, we are now expanding in the Netherlands and like to work together with other entrepreneurs or chains. Feel free to message for more infoContact.