Frequently Asked Questions
View the answers to frequently asked questions by our customers below.
What is the delivery time?
Delivery time is only 3-5 working days. There is no delivery on Sundays. The delivery time for custom-made products is discussed with the customer. If this is not possible for us due to the high order volume, we will contact you as soon as possible.
What are the shipping costs?
The shipping costs in the Netherlands are free for orders over 50.00. For orders under 50 euros we charge 5 shipping costs for packages. If your package fits through the letterbox, we charge 2.95 shipping costs. For shipping to Belgium you pay 6.95 shipping costs.sten.
Can I return my product?
You have 14 days to change your mind after receiving the product. You can place the order within these 14 days without any reasonreturn. We will refund the received amount to your account if the product is not damaged. The costs of the return are for the customer. Customized or personalized products cannot be returned, only if we have delivered the wrong order to you.
Can I also provide my own size?
If you have a specific size in mind, please contact us and we will get to work for you. You will first receive a quote with what the costs will be.
How can I return my products?
- Send an email email@example.com and state your order number and product name and the reason for return.
- Return the product to us undamaged within 14 days. The return address is: Moermanskweg 2, Unit 11C, 9723 HM Groningen
How do I attach my Skyline?
Every skyline has a practical andeasy to attach hanging system or pedestal for the smaller front sizes. The larger sizes come with two strong magnets that go into the wall with screws and here you can hang the skyline with the steel suspension system, so that the skyline appears to merge into the wall. We have ashort instructional video made so that you know exactly how to attach the skyline.
How can I become a reseller?
Those who do not dare who do not win, we are now expanding in the Netherlands and enjoy working with other entrepreneurs or chains. Feel free to send a message for more infoContact.